Warranty and Returns

Quality is Our Commitment – Trust is Our Value

At Phu Tra Vietnamese Ginseng, we understand that our customers are not only purchasing products but also investing in peace of mind, reliability, and health benefits. Each ginseng root is nurtured in the golden lands atop Phu Tra Mountain, adhering to Pharmacopoeia standards and GMP-WHO certification, and undergoes a strict quality inspection process before reaching customers.

Therefore, we have developed a transparent and detailed Warranty & Returns Policy to ensure that customers are always satisfied and confident when using our products.

1. Scope of Warranty

• This policy applies to all Phu Tra Vietnamese Ginseng products purchased through our official Website, physical stores, or authorized distributors.

• Warranty period is clearly stated on the product label or accompanying warranty card.

• Products found to be defective due to manufacturing, storage, or packaging issues will be replaced or repaired free of charge.

Note: Products damaged due to improper use, tampering, or expired products are not covered under warranty.

2. Detailed Return & Exchange Process

Step 1: Notify the Issue

Customers should contact us immediately via:

• Hotline: 037 3347 868

• Email: samvietnam.info@gmail.com

The notification should include: product quantity, product code, product images (if applicable), and a detailed description of the issue or reason for return/exchange.

Step 2: Confirmation & Instructions

Our Customer Care team will review the information and provide instructions on how to return the product. When necessary, we will assign staff to assist directly to ensure a smooth and quick process.

Step 3: Product Inspection

Upon receiving the returned product, we conduct an inspection to verify the issue or the actual condition of the product. This step ensures that customers receive the appropriate resolution, either a replacement or a refund.

Step 4: Completion of Return/Exchange

• If the product meets the return criteria, customers will receive a replacement product or a refund via the original payment method.

• If the product does not meet the warranty requirements, we will inform the customer of the reason and return the product.

3. Shipping Costs for Returns & Exchanges

• Manufacturer-related issues: Shipping costs for returns or exchanges are covered by Phu Tra Vietnamese Ginseng.

• Customer-related issues: Shipping costs are borne by the customer, e.g., ordering the wrong product or changing their mind.

We recommend customers carefully review their orders upon delivery to avoid unnecessary shipping costs.

4. Our Commitment

• Pharmacopoeia-standard products with optimal ginsenoside content: Regularly inspected to ensure safety and premium quality.

• Transparent processes: From cultivation, harvesting, quality testing, to packaging and delivery, ensuring that products reach customers in optimal condition.

• Prompt and attentive support: Our Customer Care team is always ready to assist, guide, and resolve warranty or return requests.

5. Customer Guidance

• Keep the invoice, product label, and original packaging intact to facilitate the warranty and return process.

• Inspect the product immediately upon receipt. If any issues are detected, contact us immediately for support.

• Follow the usage instructions to ensure optimal quality and efficacy of the product.

6. Contact for Support

For any warranty or return requests, customers may contact us via:

• Email: samvietnam.info@gmail.com

• Hotline: 037 3347 868

Our Customer Care team will respond within 24-48 hours, ensuring that the return or exchange process is efficient and convenient.

Conclusion

Phu Tra Vietnamese Ginseng is committed to protecting customer rights through a clear, fair, and convenient Warranty & Returns Policy, combined with Pharmacopoeia-standard products and GMP-WHO certification. By purchasing our products, customers can rest assured that their health, rights, and overall experience are our top priority.