Privacy Policy – Phu Tra Vietnamese Ginseng Website

At Phu Tra Vietnamese Ginseng, we are committed to protecting the privacy and personal information of users when accessing and using our Website. This Privacy Policy (hereinafter referred to as the “Policy”) explains how we collect, use, store, and protect personal information to ensure a safe, transparent, and trustworthy experience for all users.

1. Information We Collect

When you use our Website, we may collect the following types of information:

• Personal Information: name, address, email, phone number, shipping address, and payment information when registering an account or placing an order.

• Technical Information: IP address, browser type, operating system, access time, and website activity.

• Interaction Information: feedback, inquiries, newsletter subscriptions, participation in surveys, or promotional programs.

The purpose of collecting this information is to improve our services, manage orders, provide customer support, and deliver accurate product information tailored to user needs.

2. How We Use Your Information

We use personal information for legitimate and transparent purposes, including:

1. Account and Order Management: verifying orders, processing payments, delivering products, and providing customer support.

2. Product and Promotion Communications: sharing the latest information about products, promotions, events, and news related to Phu Tra Vietnamese Ginseng.

3. Website and Service Improvement: analyzing user behavior to enhance experience, optimize content, and improve functionality.

4. Security and Legal Compliance: preventing fraud, safeguarding data, and complying with applicable laws.

Personal information will only be used for these purposes and will not be used unlawfully or inappropriately.

3. Sharing Information with Third Parties

We are committed to not selling, renting, or exchanging personal information with third parties without consent. In certain cases, we may share information with:

• Shipping or Payment Partners: solely to facilitate delivery and payment processing, ensuring customer data security.

• Legal or Audit Authorities: when legally required or for compliance purposes.

• Research or Service Improvement Partners: only anonymized or aggregated data, not directly linked to individual users.

Users may opt out of sharing information in cases where it is not essential for order processing and delivery.

4. Information Security

We implement technical and administrative security measures, including:

• Encryption of sensitive information during data transmission.

• Limiting data access to authorized personnel only.

• Regular monitoring, auditing, and updating of security systems.

However, users should understand that no system is completely foolproof, and we are not responsible for losses caused by unauthorized access beyond our control.

5. User Rights

Users have the right to:

1. Access and review personal information stored on the Website.

2. Request correction or update of inaccurate or incomplete information.

3. Request deletion of personal information when it is no longer needed.

4. Opt-out of marketing communications at any time by contacting us directly or using the unsubscribe link in emails.

We commit to respond to requests in a timely manner and in accordance with applicable laws.

6. Cookies and Tracking Technologies

The Website uses cookies and similar technologies to:

• Enhance user experience

• Analyze website traffic

• Optimize content and advertisements

Users may disable cookies in their browser settings, but some Website features may not function fully without cookies.

7. Third-Party Links

The Website may contain links to partner or third-party websites. We are not responsible for the content, services, or privacy practices of these third parties. Users should review the privacy policies of any external websites before providing personal information.

8. Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to comply with legal requirements or improve our services. Changes will be posted on the Website and take effect immediately. Continuing to use the Website after updates constitutes acceptance of the revised Policy.

9. Contact Information

For any questions or requests regarding this Privacy Policy, users may contact us via:

• Email: samvietnam.info@gmail.com
• Hotline: 037 3347 868

Phu Tra Vietnamese Ginseng is committed to protecting user privacy and personal data, implementing strict security measures, ensuring transparency, and complying with the law. By using our Website, users agree to this Policy and have the right to exercise personal data protection requests according to the regulations.